Conference Day Two – Thursday 17 October 2019

8:00 am - 8:35 am Registration and Welcome Coffee

8:35 am - 8:40 am Welcome Remarks

8:40 am - 8:45 am Chairperson’s Opening Address:

Jackie Pomroy, Former Head of Supply Chain at NHS South of England

Jackie Pomroy

Former Head of Supply Chain
NHS South of England

Achieving A Customer-Centric Supply Chain

8:45 am - 9:05 am CUSTOMER KEYNOTE: The hospital perspective: What we practically look for when selecting MedTech suppliers and the metrics we use to measure their effectiveness in key areas

Jane Ollis, Non Executive VP at East Kent Hospitals University NHS Foundation Trust

Jane Ollis

Non Executive VP
East Kent Hospitals University NHS Foundation Trust

9:05 am - 9:25 am KEYNOTE: How to leverage digital capabilities that enable you to offer a best in class logistics customer service that sets you apart from your competition

Frank Debus, Customer Service Managed Logistics Vice President at Siemens Healthineers

Frank Debus

Customer Service Managed Logistics Vice President
Siemens Healthineers

9:25 am - 9:45 am CUSTOMER PERSPECTIVE: How HCPs can help their MedTech suppliers achieve a truly customer-centric digital supply chain offering

Christoph Matt, Head of E-Healthcare Supply Chain at Sana

Christoph Matt

Head of E-Healthcare Supply Chain
Sana

9:45 am - 10:25 am ALL-STAR PANEL: What are the opportunities to integrate different systems within the industry to provide a single tool of communication to healthcare professionals?

Jackie Pomroy, Former Head of Supply Chain at NHS South of England

Jackie Pomroy

Former Head of Supply Chain
NHS South of England

Gareth Walsh, Customer Service Director, EMEA at Smith & Nephew

Gareth Walsh

Customer Service Director, EMEA
Smith & Nephew

Guido Giordana, Director of Diagnostic Services at Humanitas

Guido Giordana

Director of Diagnostic Services
Humanitas

Eric Bertorello, Digital EDI Leader at Zimmer Biomet

Eric Bertorello

Digital EDI Leader
Zimmer Biomet

10:25 am - 10:45 am CASE STUDY: The home care logistic model: How to create a sustainable path and generate value for the manufacturer, the hospital and the patient

Felipe Morgulis, COO at Bomi Group

Felipe Morgulis

COO
Bomi Group

10:45 am - 11:25 am Morning Networking Break

Adapting to the New Regulatory Landscape

11:25 am - 11:45 am INTERVIEW: Progress on GS1 standards adoption among European MedTech suppliers and hospitals: How will they promote UDI implementation, data exchange and traceability of medical devices across the entire end-to-end supply chain?

Ulrike Kreysa, Vice-President Healthcare at GS1 Global Office

Ulrike Kreysa

Vice-President Healthcare
GS1 Global Office

Jackie Pomroy, Former Head of Supply Chain at NHS South of England

Jackie Pomroy

Former Head of Supply Chain
NHS South of England

11:45 am - 12:05 pm INTERVIEW: The key steps you should take to successfully translate MDR requirements into your supply chain operations

Dirk Lijnzaad, VP Business Operations Europe at Hillrom

Dirk Lijnzaad

VP Business Operations Europe
Hillrom

Jackie Pomroy, Former Head of Supply Chain at NHS South of England

Jackie Pomroy

Former Head of Supply Chain
NHS South of England

12:05 pm - 12:45 pm PANEL DISCUSSION: What to expect next from Brexit: What actions should you be taking now to minimise the impact on your distribution network?

Jackie Pomroy, Former Head of Supply Chain at NHS South of England

Jackie Pomroy

Former Head of Supply Chain
NHS South of England

Mathijs Luts, Supply Chain Director at Abbott

Mathijs Luts

Supply Chain Director
Abbott

David Norris, EMEIA Logistics Director at Varian Medical Systems

David Norris

EMEIA Logistics Director
Varian Medical Systems

12:45 pm - 2:00 pm Networking Lunch

12:45 pm - 2:00 pm Synergy Workshop: How is robot technology transforming supply chain optimisation?

How to increase accuracy and traceability using robot technology as an integrated part of your supply chain distribution network. This workshop will share learnings on how VR technology can provide an effective tool for your supply chain operations, there will also be a hands on experience of EffiMat®  virtual reality technology during the session.
Alexander Andersen, Regional Sales Manager at EffiMat Storage Technology

Alexander Andersen

Regional Sales Manager
EffiMat Storage Technology

TRACKS

STREAM A – Transforming Your Inventory Management Strategy

2:00 pm - 2:30 pm CUSTOMER PERSPECTIVE: How MedTech suppliers should improve on service levels and deliveries in order to optimize hospital’s consignment stock operations
Guido Giordana, Director of Diagnostic Services at Humanitas

Guido Giordana

Director of Diagnostic Services
Humanitas

STREAM B – Redefining Your Customer Service Model

2:00 pm - 2:30 pm CASE STUDY: How to develop standardised OTC processes that enable seamless digital communication and data exchange between your and your customer ERP systems
Eric Bertorello, Digital EDI Leader at Zimmer Biomet

Eric Bertorello

Digital EDI Leader
Zimmer Biomet

STREAM B – Redefining Your Customer Service Model

2:30 pm - 3:00 pm CASE STUDY INTERACTIVE: How to roll out transformational projects that increase customer satisfaction and retain your customer service teams
Gareth Walsh, Customer Service Director, EMEA at Smith & Nephew

Gareth Walsh

Customer Service Director, EMEA
Smith & Nephew

3:00 pm - 3:05 pm 5 minutes transition to Stream A

Advancing Your Last Mile Logistics

3:05 pm - 3:10 pm Closing remarks

3:10 pm - 3:15 pm End of Conference