LogiMed 2017

October 18-October 19, 2017

Hyperion Hotel, Hamburg

44 (0) 207 368 9766

Frank Moonen

Director Global Delivery Excellence,
Boston Scientific
Working 20 years with Boston Scientific. 9 Years Demand Planning with responsibility of the European. 5 Years responsible for warehousing, Customer Service and Engineering. 3 years Value Improvement and last 2 years Global Delivery Excellence, where the contact with Sales increased and learnings are leveraged globally.

Day 1 - Wednesday 18th October 2017

09:40 AM ALL STAR PANEL: Supply chain transformation in the era of the customer: How are leading manufacturers adapting their strategies in order to truly add value to the end user?

  • In what ways can medical device companies improve customer experience?

  • How to enhance collaborate with 3PLs to ensure customer satisfaction

  • What is the best internal structure for the customer services/care function?

Day 2 - Thursday 19th October 2017

1:35 PM CASE STUDY REVOLUTION: How to change the customer delivery (freight) and consignment management landscape through collaboration with sales

Sales is never in favour of increasing the delivery time, neither is sales keen on giving up control in managing the consignment inventory. Through collaboration and seeking for the true win-win situation, Boston Scientific Europe has been able to do both. The standard freight delivery lead time for Boston has always been 24 hrs. Currently the standard has moved to 48 hrs. Premium (taxi) shipments are used frequently. We are currently routing many of those shipments to central drop off points. Consignment management has always been managed by and through the sales organization. We are moving away from that model towards a model where full execution and control is in the hands of SC.