LogiMed 2017

October 18-October 19, 2017

Hyperion Hotel, Hamburg

44 (0) 207 368 9766

Day 1 - Wednesday 18th October 2017

08:00 AM - 08:45 AM Registration and welcome coffee

08:45 AM - 08:50 AM Welcome remarks

08:50 AM - 09:00 AM Chairperson’s opening address

REDEFINING CUSTOMER COLLABORATION

09:00 AM - 09:20 AM CASE STUDY PRESENTATION: Customer centricity in the medical device industry: New ways to strengthen collaboration and increase loyalty

Michael Groebner, VP Operations, Smith & Nephew
  • What does the term “customer centricity” really mean?
  • How to truly understand your customer from a supply chain perspective
  • How can market segmentation help you deliver a higher level of service?
  • Identifying the right experiences for the right customers
  • How to implement successfully on a global scale

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Michael Groebner

VP Operations
Smith & Nephew

09:20 AM - 09:40 AM CASE STUDY PRESENTATION: Improving customer satisfaction with the use of automation: How has this developed and what is the future outlook?

Hans Willems, VP Supply Chain Europe, Boston Scientific
Hans joined Boston Scientific in 1997, first as operations manager, developing into a director role for the site in Beek, The Netherlands. He initiated the construction of a completely new site in the Netherlands, 25000 m2 with shipping of 4200 orders per day, all over the world, with less invasive medical devices to all major hospitals. Promoted to Vice President Operations in 2006, managing all distribution outside the US. Acts as a managing director for the legal entity of Boston Scientific in the Netherlands. In 2013 promoted to Vice President Supply Chain Europe. Finished a second masters in Executive Leadership and Change

  • How to automate customer order processing in the most time and resource efficient way

  • What are the available smart ordering tools and what are the best ones to use?

  • How to increase service levels and customer satisfaction by process standardisation


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Hans Willems

VP Supply Chain Europe
Boston Scientific

09:40 AM - 10:20 AM ALL STAR PANEL: Supply chain transformation in the era of the customer: How are leading manufacturers adapting their strategies in order to truly add value to the end user?

Rick Desmarais, Director Global JJOS Deployment Leader, Johnson & Johnson Health Care Systems Frank Moonen, Director Global Delivery Excellence,, Boston Scientific Jimmy Khoo, Europe & EMA Supply Chain Vice President, Becton Dickinson
  • In what ways can medical device companies improve customer experience?

  • How to enhance collaborate with 3PLs to ensure customer satisfaction

  • What is the best internal structure for the customer services/care function?


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Rick Desmarais

Director Global JJOS Deployment Leader
Johnson & Johnson Health Care Systems
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Frank Moonen

Director Global Delivery Excellence,
Boston Scientific
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Jimmy Khoo

Europe & EMA Supply Chain Vice President
Becton Dickinson

10:20 AM - 11:00 AM Morning networking break

  • What really matters to the customer on a day-to-day basis in the product delivery experience?
  • What do the customers want to see from the manufactures?
  • What role can the hospitals play in enhancing collaboration?
  • How does planning and logistics in hospitals impact the medical device supply chains?
  • Impact of Brexit on hospitals and their supply chains

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Thomas Klein

Head of Purchasing and Logistics
University Medical Centre Düsseldorf
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Jackie Pomroy

Head of Supply Chain
NHS South of England Procurement Services
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Hajo Reißmann

Head of Medical Supply Controlling
University Medical Center Schleswig-Holstein
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Debra Matthews

Theatre Transformation Project Manager
Frimley Health NHS Foundation Trust

11:40 AM - 12:00 PM OUT-OF-INDUSTRY CASE STUDY PRESENTATION: How to measure customer feedback and transform this into profitable growth - Learning to become more personable and engaged

Xander Wiewel, Global Customer Insights leader,, Elanco

I am part of a central organized team that takes care of market research and customer satisfaction research. We handle Osteo, Erectile Dysfuntion, CNS and Auto Immune. My key role is to impact the key business decisions for Lilly Europe, Canada and Australia. Our goal is to be the voice of the customer and provide the insights that will enable the Lilly organisation to increase the number of customers that prefer to work with us. Accepted the Global Customer Insights lead position. We have created a dedicated team that will help to bring the customer even more at the centre of the company.


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Xander Wiewel

Global Customer Insights leader,
Elanco

12:00 PM - 12:20 PM CASE STUDY PRESENTATION: Reserved for Fortna

Roger Counihan, Life Sciences Industry Leader, Fortna

This slot is reserved for leading solutions providers with proven experience in this field. If you think your service/tool would be of interest to our delegates, please contact Alex Hogg on 44 207 368 9886 or email alex.hogg@wbr.co.uk


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Roger Counihan

Life Sciences Industry Leader
Fortna

12:20 PM - 1:40 PM Networking lunch

Choose your afternoon stream or sign up to the workshop or creative boardroom sessions – limited places available


12:20 PM - 1:40 PM MASTERCLASS: Pursuing the perfect order: How can automation drive supply chain savings and customer excellence?

An invaluable opportunity for you to turn theory into practice by applying your knowledge in an experienced classroom environment. Each masterclass is moderated by leading practitioners and is open to 24 active participants who form part of a high level interactive discussion. Today’s customers expect greater levels of simplicity, transparency and self-service in every action they take. Meanwhile, executives are constantly looking for ways to reduce costs and streamline manual processes. As a result, many medical device manufacturers have been forced to rethink their supply chain operations. If you are looking to meet your customers’; expectations, yet feel overwhelmed by the amount of manual fax, email and EDI orders to process, join this upcoming masterclass to discover the role that order processing automation plays in creating a more holistic, value-added supply chain via:

  • Reduced freight and inventory costs
  • Improved visibility and collaboration
  • Accelerated order cycle times
  • Greater business scalability

Hosted by Esker


STREAM A – PLANNING Evaluating DDMRP and Transforming S&OP

1:40 PM - 2:20 PM FIRESIDE CHAT: Demand Driven Manufacturing Resource Planning (DDMRP): How to effectively implement strategies and tools in order to improve your planning processes

Björn Neal Kirchner, VP Supply Chain Management, Hartmann Stefano Cavaliere, Supply Planning Director Europe & Asia, Medtronic , ,

A unique opportunity to listen to hear planning experts perspective on this innovative approach.

  • Definitions for MRPII Vs. DDMRP and underlying principles (Push Vs. Pull)
  • Are your MRPII planning processes fully implemented?
  • Are your S&OP processes and organizations mature?
  • From MRPII to DDMRP, real life examples/attempts in the medical device industry

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Björn Neal Kirchner

VP Supply Chain Management
Hartmann
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Stefano Cavaliere

Supply Planning Director Europe & Asia
Medtronic

STREAM A – PLANNING Evaluating DDMRP and Transforming S&OP

2:20 PM - 3:10 PM CASE STUDY PRESENTATION: Optimising supply chain capabilities: Why should you focus on your real asset - the team?

Björn Neal Kirchner, VP Supply Chain Management, Hartmann
  • Integrated end-to-end planning transformation

  • The use of pilots as opposed to roll out projects


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Björn Neal Kirchner

VP Supply Chain Management
Hartmann

STREAM B – LOGISTICS Optimising Your Distribution Networks

1:40 PM - 2:20 PM ALL STAR PANEL: Centralised v. decentralised warehouses – What is the best mix for an optimal distribution network?

Isabela Furtado, Head of Supply Chain EMEA,, Terumo BCT Florian Sigl, Logistics Operations Leader DACH, GE Healthcare Ernstpeter Stueven, Distribution Logistics Director, BIOTRONIK David Norris, Senior Logistics Service Manager, Varian Medical Systems
  • What are the core benefits of a centralised warehouse versus a decentralised network?

  • What are the key considerations when determining which is right for your company?

  • Anticipating challenges: What impact does changing from model to another have on your distribution network?


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Isabela Furtado

Head of Supply Chain EMEA,
Terumo BCT
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Florian Sigl

Logistics Operations Leader DACH
GE Healthcare
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Ernstpeter Stueven

Distribution Logistics Director
BIOTRONIK
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David Norris

Senior Logistics Service Manager
Varian Medical Systems

STREAM B – LOGISTICS Optimising Your Distribution Networks

2:20 PM - 2:40 PM CASE STUDY PRESENTATION: When should you outsource your warehousing and how will this benefit your distribution network?

Florian Sigl, Logistics Operations Leader DACH, GE Healthcare
  • •Assessing the pros and cons of outsourced warehousing

  • How can outsourcing help to reduce costs?

  • How to best handle possible redundancies

  • Impact of centralising the logistics function

  • Will medical device companies begin to insource logistics more due to the impact of digitalisation? e.g amazon warehouses


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Florian Sigl

Logistics Operations Leader DACH
GE Healthcare

STREAM B – LOGISTICS Optimising Your Distribution Networks

2:40 PM - 3:10 PM CASE STUDY PRESENTATION: Spare Parts Inventory Optimization

  • Balancing customer service and total supply chain cost

  • High Performance Multi Echelon Networks

  • Configuration of planning systems

Present by Neovia (Speaker TBC)

STREAM C – INTERACTIVE WORKING GROUPS

1:40 PM - 3:10 PM SYNERGY WORKSHOP: Critical guidance on how to implement the UDI (Unique Device Identification) from a SC perspective - How can you fully prepare for the imminent changes?

Jenny Gough, GS1 Specialist, Mölnlycke Health Care Michael Kipping, Group Manager, Medical Devices Safety & Surveillance, MHRA
  • How to successfully implement GS1: What are the hurdles and how to overcome these
  • Comparison of the different agencies for bar codes: GS1, HIBCC and ICBBA
  • How to label the products and package correctly - Should you invest in new e-labelling software?
  • How has the UDI helped improve visibility and inventory management?
  • How to communicate effectively with your regulatory department
  • Implementation of either printer/label tech on the lines or software infrastructure
  • What can we learn from the pharmaceutical and retail industries?
  • What can we learn from the US medical device industry? Impact and implementation of the new Medical Device Directive

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Jenny Gough

GS1 Specialist
Mölnlycke Health Care
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Michael Kipping

Group Manager, Medical Devices Safety & Surveillance
MHRA

3:10 PM - 3:40 PM Afternoon networking break



STREAM A – PLANNING Collaborating with Sales and Building a Sustainable SC Team

3:40 PM - 4:30 PM CASE STUDY REVOLUTION: How to better communicate and align with your sales team in order to achieve a mature planning system

Clemens Heller, Manager Supply Chain Planning & Projects, Hartmann
  • At which level do we need to forecast to help sales help us? Item, product, portfolio?

  • How to best communicate your forecasting and planning to sales

  • Aligning the 2 functions: How to translate what sales say into SC language


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Clemens Heller

Manager Supply Chain Planning & Projects
Hartmann

STREAM A – PLANNING Collaborating with Sales and Building a Sustainable SC Team

4:30 PM - 4:50 PM CASE STUDY PRESENTATION: How to implement an agile supply chain transformation process to strengthen your planning capabilities

Björn Neal Kirchner, VP Supply Chain Management, Hartmann David Caballero, Project lead - Supply Chain Transformation project, BSN Medical
  • Assessing employee lifecycles

  • Examining and improving core competences

  • Executing functional training sessions and trainee programmes

  • How to successfully implement globally


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Björn Neal Kirchner

VP Supply Chain Management
Hartmann

David Caballero

Project lead - Supply Chain Transformation project
BSN Medical

STREAM B – LOGISTICS Harnessing Continuous Improvement Process and Exclusive Customer Insight

3:40 PM - 4:30 PM ASE STUDY REVOLUTION: Continuous Improvement Process (CIP): How to develop people and processes to create a lean warehouse environment

Mathijs Luts, Director Supply Chain EMEA & India, Abbott , ,
  • How to streamline existing processes to make them more efficient

  • Successful implementation of a truly lean programme

  • How to engage people at all levels and encourage them to embrace change


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Mathijs Luts

Director Supply Chain EMEA & India
Abbott

STREAM B – LOGISTICS Harnessing Continuous Improvement Process and Exclusive Customer Insight

4:30 PM - 4:50 PM CUSTOMER CASE STUDY PRESENTATION: Customer insight on their internal logistics: What we need from manufacturers in order to achieve end-to-end visibility of products

Jackie Pomroy, Head of Supply Chain, NHS South of England Procurement Services
  • How we track and trace products from receipt to the patient

  • How does the UDI help to improve logistics in hospitals?

  • The importance of manufacturers data – GTINs and the UDI

  • What do we need from the manufacturers in order to increase visibility?

  • How to make the process of product recalls more efficient e.g. with online portals

  • The use of a data pool and Peppol


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Jackie Pomroy

Head of Supply Chain
NHS South of England Procurement Services

STREAM C – INTERACTIVE WORKING GROUPS

3:40 PM - 4:30 PM CREATIVE BOARDROOM: Assess the interaction of manufacturing and supply chain: How can they work better together and add value to our processes?

Stefano Cavaliere, Supply Planning Director Europe & Asia, Medtronic
  • Organizational approach: Traditional (functional) vs. Integrated (extended supply chain management)

  • Role of S&OP processes to align Mftg and Supply Chain

  • Measuring added value along the supply chain through shared performance and process metrics


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Stefano Cavaliere

Supply Planning Director Europe & Asia
Medtronic
•The growing importance of value added services and assessing its impact on the supply chain
Peter Trappeniers, Senior Customer Care Manager EMEA, Terumo

•How to use digitalisation to advance track and trace capabilities and create a customer centric supply chain
Guillaume Gasc, VP Competence Center & Supply Chain, Carl Zeiss Meditec

•How to use bar codes and the information generated in order to improve product traceability and maximise the return on investment
Jenny Gough, GS1 Specialist, Mölnlycke Health Care

•How to help manufactures and logistics service providers maintain strategic relationships, get real-time visibility and leverage productivity
Speaker TBC, ShipitSmarter

•How can market segmentation help supply chain deliver a higher level of service?
Mathijs Luts, Director Supply Chain EMEA & India, Abbott

•How to ensure accurate serialisation of your products with the use of UDI
Rick Desmarais, Director, Global JJOS Deployment Leader, Johnson & Johnson Health Care Systems

•How can supply chain collaborate with IT to embed new digital capabilities?
Jos Hanssen, Operations Director EMEA, Össur

•Pros and cons of using cloud based solutions: Cost benefit ratios and security considerations

Cyber security in the SC: What are the risks and how can you mitigate them?

•Centralised vs. decentralised SC functions: How do you determine the right model?

•Culture change: How do you manage people towards embracing digitalisation?

•How is the industry being transformed with the use of smart phones/health apps and how should the supply chain respond?

•Title TBC
Valérie Le Blanc, Transport and Logistics Manager EMEAI, Beckman Coulter
Benoît Penet, Senior manager Supply Chain Operations, Carl Zeiss Meditec


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Peter Trappeniers

Senior Customer Care Manager EMEA
Terumo
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Guillaume Gasc

VP Competence Center & Supply Chain
Carl Zeiss Meditec
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Jenny Gough

GS1 Specialist
Mölnlycke Health Care
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Mathijs Luts

Director Supply Chain EMEA & India
Abbott
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Rick Desmarais

Director Global JJOS Deployment Leader
Johnson & Johnson Health Care Systems
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Valérie Le Blanc

Transport and Logistics Manager EMEAI,
Beckman Coulter
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Jos Hanssen

Operations Director EMEA
Össur

Workshop

4:50 PM - 5:50 PM Workshop hosted by Swisslog: Title TBC

Hans Willems, VP Supply Chain Europe, Boston Scientific

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Hans Willems

VP Supply Chain Europe
Boston Scientific

5:50 PM - 6:50 PM Networking drinks reception

After a busy day of solution-focused sessions, relax and unwind with fellow speakers and attendees. Take advantage of the opportunity to network, share ideas off-line and check out new products and services from innovative solutions providers. Enjoy food, drinks and music!