LogiMed 2018

16 - 17 October, 2018

Novotel Amsterdam City

44 (0) 207 368 9766

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Agenda Day 2

8:00 am - 8:45 am Registration and welcome coffee

8:45 am - 8:50 am Welcome remarks

8:50 am - 9:00 am Chairperson’s opening address:

9:00 am - 9:20 am CUSTOMER KEYNOTE: Evolution of hospital supply chains: How MedTech suppliers are expected to respond to their customers’ transformations with improved service levels and standards

Alexandra Volobujevova - Director of Logistics LMU University Hospital Jennifer Kleinhans - Head of Procurement and Services LMU University Hospital
·         Innovation within hospital supply chains: The impact and importance of digitalization
·         Where do the main opportunities lie?
·         How does digitalization impact hospital supplier rationalization programs?
·         What should medical device companies be doing in order to response to their customers’ updated operations and needs?

Alexandra Volobujevova

Director of Logistics
LMU University Hospital

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Jennifer Kleinhans

Head of Procurement and Services
LMU University Hospital

9:20 am - 9:40 am CUSTOMER PRESENTATION: Challenges and requirements of central logistics departments: What is the role of healthcare digital supply chain transformation

Marco Linke - Head of Logistics Medicover
·         What are the prerequisites for customer satisfaction?
·         What are the challenges and requirements of a central Logistics department
·         How digital transformation in centralised logistics functions can address key challenges in healthcare supply chains
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Marco Linke

Head of Logistics
Medicover

9:40 am - 10:20 am FIRESIDE CHAT: How to establish effective collaboration models to increase product flow, reduce capacity constraints , share costs and meet customer requirements: Perspectives from the manufacturer, customer and logistics service provider

Karine Javelle - Director Supply Chain Planning EMEA Baxter Healthcare Jackie Pomroy - Head of Supply Chain NHS South of England Procurement Services
·         What are the main barriers to implementing effective industry collaborative models?
·         Addressing the challenges of consignment stock together
Opportunities for shared transportation, warehousing and loads: how to collaborate but not compete
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Karine Javelle

Director Supply Chain Planning EMEA
Baxter Healthcare

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Jackie Pomroy

Head of Supply Chain
NHS South of England Procurement Services

10:20 am - 10:50 am Morning networking break

10:50 am - 11:20 am ON-STAGE INTERVIEW: Understanding customers’ internal processes: How do hospitals manage organizational complexity and make team decisions within the supply chain/procurement space?

Thomas Rudorf - Head of Logistics University Medical Center Schleswig-Holstein Hajo Reißmann - Head of Medical Supply Controlling University Medical Center Schleswig-Holstein
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Thomas Rudorf

Head of Logistics
University Medical Center Schleswig-Holstein

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Hajo Reißmann

Head of Medical Supply Controlling
University Medical Center Schleswig-Holstein

11:20 am - 12:00 pm CASE STUDY INTERACTIVE: Procure to pay efficiency: Managing the complexities of “from order management to payment” in order to lean out the process, increase automation and collaborate to reduce waiting times and wastes

Rick Desmarais - Director Global JJOS Deployment Leader Johnson & Johnson Health Care Systems Chet Damania - Senior Manager, Customer Solutions Johnson & Johnson
·         What are the main challenges within the “procure to pay” cycle and how can medical device companies address them?
·         How to overcome a disconnect between procure and payment cycles for your customers?
Results of the project and its impact on customer operations and satisfaction level
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Rick Desmarais

Director Global JJOS Deployment Leader
Johnson & Johnson Health Care Systems

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Chet Damania

Senior Manager, Customer Solutions
Johnson & Johnson

Roundtable 1: What impact will block chain and track & trace technology have on the entire supply chain?
Felix Treuner, Senior Manager Logistics & Cross Company Supply, Biotronik

Roundtable 2: How can end-to-end metrics break down silos between supply chain, sales and customer service functions in order to optimize total costs to serve?
Eleonora Lollio, Group Demand and Logistic Manager, Amplifon

Roundtable 3: NHS Scan4Safety, the EU MDR and Other Regulations & Requirements around Labelling and Traceability: Help or hindrance for operational efficiency?
Caroline Beecham, Project Manager, Becton Dickinson

Roundtable 4. How can supply chain collaborate with IT to embed new digital capabilities 
Peter-Paul van Oosterhout, Business Development Manager, ShipitSmarter 

Roundtable 5. Prepared for the future? How to anticipate risk and decide on the optimal supply chain strategies to overcome uncertainty and disruption?
Dario Fischli, Senior Account Executive, LLamasoft
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Felix Treuner

Senior Manager Logistics & Cross Company Supply
Biotronik

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Eleonora Lollio

Group Demand and Logistic Manager
Amplifon

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Caroline Beecham

Project Manager
Becton Dickinson

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Peter-Paul van Oosterhout

Business Development Manager
ShipitSmarter

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Dario Fischli

Senior Account Executive
LLamasoft

Roundtable 1: What technologies should you be looking at to digitalize customer data and automate customer order processes
Nico Schwarz, Senior Manager Planning & Inventory Management, Biotronik

Roundtable 2: Why should you consider outsourcing customer service and what are the key areas you should look at when making a decision?
Ronald Klingeler, Director Supply Chain, Cantel Medical

Roundtable 3: Identifying the True Customer Value that supply chain can bring to commercial Key Account Management
Mark Squire, Supply Chain Vice President, Smith & Nephew
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Nico Schwarz

Senior Manager Planning & Inventory Management
Biotronik

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Ronald Klingeler

Director Supply Chain
Cantel Medical

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Mark Squire

Supply Chain Vice President
Smith & Nephew

Roundtable 1: How can your distribution network benefit from logistics outsourcing?
Bruno Meinhardt, Regional Distribution Director, Leica Biosystems

Roundtable 2: Improving distri bution excellence: Defining the best structure for your warehouse operations
Isabela Furtado, Director Global Logistics, Terumo BCT 

Roundtable 3: RFID and other ID technologies: What is the most cost effective one?
David Vanderheyden, Logistics Manager, Biocartis

Roundtable 4: What track and trace solutions should you consider in order to ensure greater visibility of your shipments
Brian Rammekjaer, Supply Chain Director, DGS Diagnostics
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Bruno Meinhardt

Regional Distribution Director
Leica Biosystems

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Isabela Furtado

Director Global Logistics
Terumo BCT Europe

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David Vanderheyden

Logistics Manager
Biocartis

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Brian Rammekjaer

Supply Chain Director
DGS Diagnostics A/S

Roundtable 1: Success factors of S&OP planning: Increasing the accuracy of your inventory planing process
Karla Weber-Verduzco, Global Supply Chain and Program Manager, Becton Dickinson

Roundtable 2: How to organize your demand and supply planning function in response to an increasing among of data inflow
Björn Neal Kirchner, Vice President, Supply Chain Management, HARTMANN

Roundtable 3: How many new product launches can and should the supply chain handle? – What is the optimal number in relation to available resources and time?
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Karla Weber-Verduzco

Former Global Supply Chain and Program Manager
Becton Dickinson

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Björn Neal Kirchner

VP Supply Chain Management
Hartmann

1:00 pm - 2:00 pm Networking lunch

STREAM A – Advanced S&OP

2:00 pm - 2:40 pm CASE STUDY INTERACTIVE: Taking your S&OP maturity to the next level: How S&OP can become an integrated business management process for all stakeholders in your company
Helmut Leitner - Senior Director Commercial Operations Europe and Canada Smith & Nephew
•How to start the journey towards creating an advanced S&OP structure 
•Creating an S&OP culture: What are the key elements you should introduce to ensure buy-in across different teams and commitment towards one common goal
•How to ensure successful change management across difference stakeholder groups

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Helmut Leitner

Senior Director Commercial Operations Europe and Canada
Smith & Nephew

STREAM A – Advanced S&OP

2:40 pm - 3:20 pm CASE STUDY INTERACTIVE: Bring new tools and out-of-industry knowledge: How to transform your demand planning and S&OP processes in order to increase the accuracy of your forecasts
Stefano Fornuto - Supply Chain Director DiaSorin
·         Assessing areas of process improvement and modernization
·         Setting out a transformation roadmap 
·         What S&OP techniques and tools can you bring form FMCG industry
·         What is the effects of a new S&OP process on collaboration, teamwork, bringing the different entities together, new functionalities
·         What are the main issues and constraints and what will be next ?
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Stefano Fornuto

Supply Chain Director
DiaSorin

STREAM B – Defining the Modern Customer Service Function

2:00 pm - 2:20 pm CASE STUDY: How to use various channels and portals to improve communication with your customers throughout the OTC flow
Manuella Wilts - Senior Director Customer Services EMEA Johnson & Johnson
·          How to develop a reliable order management process to serve a diverse customer base
·          What communication channels and tools should you be using in order to create a customer journey?
·          How not to overcomplicate the process caused by legacy systems and offer maximum customer support
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Manuella Wilts

Senior Director Customer Services EMEA
Johnson & Johnson

STREAM B – Defining the Modern Customer Service Function

2:20 pm - 2:40 pm CUSTOMER CASE STUDY: What are the main challenges hospitals face within customer service area and where do they see areas for improvement for MedTech suppliers?
Jackie Pomroy - Head of Supply Chain NHS South of England Procurement Services
·         Where do the main challenges come form within order processes?
·         What is the impact of on hospital operations and costs?
·         What should medical device companies be doing in order to ease the process?
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Jackie Pomroy

Head of Supply Chain
NHS South of England Procurement Services

STREAM B – Defining the Modern Customer Service Function

2:40 pm - 3:20 pm CASE STUDY INTERACTIVE: How to embrace digital transformation of your customer service and show the benefits to your customers
Guillaume Gasc - Vice President Single use devices Supply Chain & Head of Competence Center Carl Zeiss Meditec
·         E-ordering, electronic data exchange, e-shipment, etc.: What role will these technologies play for the future supply chains?
·         How to create a customer journey and improve the service level: What is in it for customers and why new technology doesn’t get an immediate response
·         How can the industry help the healthcare market to adopt e-portals: Improving IT connecting and developing data exchange standards
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Guillaume Gasc

Vice President Single use devices Supply Chain & Head of Competence Center
Carl Zeiss Meditec

STREAM C – Interactive Working Groups

1:30 pm - 2:10 pm CREATIVE BOARDROOM: How your market strategy should look when launching existing products in new regions

STREAM C – Interactive Working Groups

2:30 pm - 3:30 pm CREATIVE BOARDROOM: How to foster collaboration between manufacturing and supply chain departments in order to reduce distribution costs and increase the agility of your supply chain

3:20 pm - 4:10 pm Afternoon networking break

STREAM A - Customer-Centric Supply Chain Transformation

4:10 pm - 4:30 pm CASE STUDY: How to build an agile supply chain architecture that supports the changing customer environment
Martin Vonnemann - Director Lean & Distribution Excellence Coloplast
·         How to start the transformation journey: moving from traditionally heavy to very agile processes
·         How should you enhance your product portfolio to be able to solve customer needs more efficiently
·         How should you transform your IT architecture when offering more services to your customers
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Martin Vonnemann

Director Lean & Distribution Excellence
Coloplast

STREAM A - Customer-Centric Supply Chain Transformation

4:30 pm - 4:50 pm CASE STUDY: How to structure your logistics and distribution networks in order to better respond to different customer segment groups
Mathijs Luts - Director Supply Chain EMEA & India Abbott
·         How to gain efficiencies in your distribution by balancing the different characteristics of your supply chain: customer segments, product portfolio, buying behaviours
·         Balancing between customer centricity and traditional supply chain cost principals
·         How to define your delivery model based on various customer needs
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Mathijs Luts

Director Supply Chain EMEA & India
Abbott

STREAM B – Igniting Your Customer Service

4:10 pm - 4:30 pm CASE STUDY: How to create and improve process flows in your customer service by using lean principles while focusing on added value
Britta Schuchard - Director Global Supply Planning Getinge
·         Identifying the main areas of improvement across all processes within the customer service department
·         How to apply lean principles for this function
·         What are the gained efficiencies?
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Britta Schuchard

Director Global Supply Planning
Getinge

STREAM B – Igniting Your Customer Service

4:30 pm - 4:50 pm CASE STUDY: How to successfully integrate multiple order management processes in order to achieve consistency across varied healthcare markets
Stephan Zurbuchen - Head of Supply Chain Management Mathys Ltd Bettlach
·         How to optimise and standardise the process across different healthcare markets
·         How to manage the complexity of different customers across markets
·         How to integrate a single backbone process across the systems
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Stephan Zurbuchen

Head of Supply Chain Management
Mathys Ltd Bettlach


STREAM C – Interactive Working Groups

4:00 pm - 4:40 pm INTERACTIVE WORKSHOP: How to leverage new tools and systems within S&OP to gain a greater level of flexibility and integration

4:50 pm - 5:30 pm PANEL DISCUSSION: How to evolve your supply chain models and operations processes in order to drive customer centricity and differentiated supply chain services further

Bruno Meinhardt - Regional Distribution Director Leica Biosystems Mathijs Luts - Director Supply Chain EMEA & India Abbott Ernstpeter Stueven - Global Supply Chain Director BIOTRONIK
·         What is the main focus of your supply chain – short lead time, best price, quality or other?
·         Building agile distribution networks: How to be closer to your customers
·         How to build trust and transparency with your stakeholders
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Bruno Meinhardt

Regional Distribution Director
Leica Biosystems

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Mathijs Luts

Director Supply Chain EMEA & India
Abbott

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Ernstpeter Stueven

Global Supply Chain Director
BIOTRONIK

5:30 pm - 5:35 pm End of conference