LogiMed 2017

18 - 19 October, 2017

Hyperion Hotel, Hamburg

+44 (0) 207 368 9766

 Michael Groebner
Michael Groebner VP Operations Smith & Nephew

Day 1

9:00 AM CASE STUDY PRESENTATION: Customer centricity in the medical device industry: New ways to strengthen collaboration and increase loyalty

  • What does the term “customer centricity” really mean? 
  • How to truly understand your customer from a supply chain perspective  
  • How can market segmentation help you deliver a higher level of service?  
  • Identifying the right experiences for the right customers 
  • How to implement successfully on a global scale